FAQ

Please refer to the size guide here.

You may visit the SMU Student Services Hub (SSH) from 10 June - 29 July 2024 (Mondays to Fridays only, between 2PM to 5PM) to try on the samples. Please note that fittings will be self-serviced.

We will try and exchange the right size for you, subject to stock availability. Please proceed to Werkz Photography Studio from 10 July - 17 July 2024, 10AM to 5PM, for the exchange. The address is 10 Ubi Crescent, Ubi Techpark Lobby D, #01-66, Singapore 408564.

Please collect at Werkz Photography Studio from 10 July - 17 July 2024 (10AM to 5PM). The address is 10 Ubi Crescent, Ubi Techpark Lobby D, #01-66, Singapore 408564.

Alternatively, you may:
1. Order your academic dress and opt for delivery service. Please note that delivery charge will apply.
2. ⁠Appoint a proxy to collect on your behalf at your appointment time slot. You need to print and submit this authorization form for collection.

If you miss the return dates set by the University, you may return the academic dress on 2 September - 3 September 2024 to Werkz Photography Studio, from 10AM to 5PM. The address is 10 Ubi Crescent, Ubi Techpark Lobby D, #01-66 Singapore 408564. The academic dress needs to be returned by 3 September 2024, otherwise it will be considered sold and your deposit will be forfeited.

Alternatively, you may authorize someone to return the academic dress at the University on your behalf. The authorized person needs to provide the order number for verification.

Yes, you can return your academic dress at the ceremony venue after the ceremony.

Please proceed to Yong Pung How School of Law, Level 3, Seminar Room SR3.09 from 30 July - 3 August 2024 from 10AM to 8PM to return your academic dress.

When the rental academic dress is returned in good condition, the deposit will be refunded to you. If there are damages like iron marks, burnt marks, tears, decolourization found on the gown, hood or mortar board, the deposit will be forfeited to offset the cost of repair or replacement.

No, because the academic dress has been cleaned before use.

No, because we will clean the academic dress after it is returned to us.